FAQ

How to Place an Order & FAQ Placing Your Order Add Items to Cart: Browse our site and click "Add to Cart" for desired items. Proceed to Checkout: Click the shopping cart icon, then select the green "Checkout" button on the right. Enter Your Information: Provide your email, name, and shipping address on the Customer Information page. Apply a Discount (Optional): Enter any valid promo code in the "Discount" field on the right and click "Apply." Select Shipping Method: Review your delivery address and click "Continue to Shipping Method," then "Continue to Payment Method." Complete Payment: As we currently accept PayPal only, please click the "PayPal" button to be securely redirected to complete your payment. Order Confirmation: After successful payment, you will see an on-screen order summary and receive a confirmation email with your Order Number. Frequently Asked Questions (FAQ) Order & Account How do I know my order was submitted? You will receive an email confirmation with your Order Number and purchase details. Can I change or cancel my order? Changes or cancellations are permitted only on the same day the order is placed, before 11:00 PM (PDT, UTC-7). Please contact us at 18320553843@163.com to request a change or cancellation. How do I manage my shopping cart? View Cart: Click the cart icon at the top of any page. Change Quantity: Update the number in the "Quantity" field for any item in your cart. Remove Items: Click the "Remove" link next to the item you wish to delete. Payments What payment methods do you accept? We currently accept PayPal as the only payment method. Is it safe to pay on your site? Yes. All transactions are processed securely. When using PayPal, you are redirected to their secure platform. Our website also uses SSL encryption to protect your personal data. Shipping & Receiving What if my order has missing or wrong items? Please contact us immediately at 18320553843@163.com. Provide your Order Number and photo proof (image under 1MB). We will reship the correct item at no extra cost, and you may keep the incorrect item as our gift. What is your return or exchange policy? Please refer to our detailed Return Policy. For any return inquiries, contact us at 18320553843@163.com Technical & Security What are the recommended browsers? Google Chrome, Safari, Firefox, or Internet Explorer. Is my personal information kept private? Yes. We do not share, rent, or sell your personal information without your consent, except as required by law. Need Help? If you encounter any issues during checkout or have other questions, our customer service team is here to help 24/7. Please email us at 18320553843@163.com.